So you’ve taken your business online now. You have a plan in place where you update your web and social media content from time to time, run your promotions and engage with potential customers. Some of you may even sell goods online.
So, who manages this traffic? You either have a dedicated person or team who tends to your customers’ queries online or if you’re more hands-on, you do it yourself. But what happens when nobody is available to serve your customer when they are online and looking for you?
When a customer leaves a query via e-mail, it might take you a while to respond. And by the time you do, your customer has already got their requirement fulfilled by a competitor.
At NowFloats, you not only get the unique advantage of being locally discovered by potential customers, you also have a reliable automated system that gives you those extra pairs of hands and ears to listen and engage with your new customer.
What if you had your own chatbot that gives your customer all the information they need and also support you with re-connecting with them when you’re free?
This is what the NowFloats chatbot integration would look like on your website.
For some businesses, it is more appropriate to respond to your customers over the phone. It’s probably not common for you or your team to continuously receive calls from unknown numbers.
Interactive Voice Response (IVR) is quite simply an automated way to interact with your customers any time of the day, and direct them to the right customer executives when they call you on your Virtual Mobile Number (VMN). It helps you manage and scale your customer support and telesales functions.
Everything you can manage when you have an IVR system integrated into your business website.
When your customers call, they will hear an automated voice message that introduces your businesses and asks them a question about their specific requirements. They press the appropriate digits on their keypad to respond, and then we connect them to the right support/sales executive in your organization.
With an IVR system setup, you can always keep track of calls, route them appropriately, and offer your customers a personalized and effective customer experience.
This Independence Day, NowFloats is offering your business the Freedom #40pe40 discount. You pay ₹40,000 for your NowFloats enabled website and we give you premium integrations like the chatbot and the IVR system worth ₹40,000 for free. Request a demo here.